Dear All,

Wishing you a very happy new year. In this communication of mine, I would like to convey my feedback to everyone I have interacted with at Tikona.

On Dec 31, I had faced the issue of no (limited) connectivity with my Tikona connection. 31st Dec is very crucial to me as I support European clients for my organization and 31st Dec is the year end for them. Hence you can imagine the level of work load at the year end.

I have to work even after office hours and this issue of limited connectivity has certainly added to my stress level. At 20:00 hrs, I contacted Vikas (your nodal officer) who has understood my need and assured me to do everything under his control to make my connection working.

I had your technician Ronald at my residence within 75 minutes. On the new years eve, the simple guy was handling the persuasion call from his family with one hand and resolving my issue with other. He stayed back till 11 and left only after resolving. His technical team has also been very very active in providing the resolution. I really appreciate their efforts.

Vikas kept me updating about the status of my issue and also remained in-touch with me to ensure the connectivity is consistent.

Because of the efforts of these men, I was able to support my client and lead them to the completion of their year end activities. Now since I have some free time left, I thought of posting my experience and thoughts with you all.

I must say I am interacting with such fine people of Tikona who can be considered as gems in executing their responsibilities.

As a part of my responsibility I will keep posting my experience to the people of Tikona about their field work. As of now, I can vouch for dependability of Tikona.

Really enjoying the surfing experience with Tikona and wish it to be the same in 2011 as well.

Best wishes

Hi Nilesh,
 
Thanks for the prompt service from your team.  I am totally astonished at the speed of calls and demo given by your guys.  Looking at these, I have already given the cheque and subscribed to your services.  As the saying goes, the other side of the ground always looks green, I hope I get the same level of support and the promised bandwidth after sales. Both your guys (Sandeep and his accompanying engineer) were very warm and gave me full details. Kudos to them!
 
Hope I should be a happy customer and I am satisfied, I would suggest my company for a commercial link of Tikona.
 
Regards,

I would like to express my sincere appreciation and thanks to your Indore Office Marketing Team Member Mr. Rishi Kapoor and Service Team Members Mr. Kapil Jain and Mr. Nilesh. The personal attention and service provided by Mr. Sachin in activating the connection is also appreciable. The response time taken by Mr. Rishi Kapoor in showing the demo, completing the documentation formalities, arranging service team visit to the spot, ensuring quick connection activation are commendable. In fact, all the jobs were completed by them within 1½ to 2 hours which as a customer, I could have not expected a service more quick than this.
Delighted with the response given by your team. Kudos to all your team members!

With Warm Regards and Best Wishes,

Dear Nagesh,

Thank you very much for resolving my net connection problem. Now I can smoothly connect with my clients.Cheers to you and your team.

Thanks & Best Regards,

Dear All,

I am delighted for the quick turn around in resolving this issue. I am thankful to all the responsible members of the team especially Mr. Amit Lal and Prateek.

Thank you
Regards,

Dear Sir,

Very good morning, very very thanks for your co-operation, my Tikona Wi-Bro connection is activated on 29-03-2010 We are satisfied with your service. Thanks a lot.

Regards,

Good evening,

I am thankful and highly obliged for your kind support in solving my connectivity problem. If such kind of service is given to the customers, I will definitely recommend Tikona to everybody. I am thankful to your technicians and engineers also who visited my Cyber Cafe. Sorry for the trouble at your level and thanks once again. (Convey my thanks to your subordinates also, if possible)

Regards,

Dear Sir,

As I am shifting from Mumbai I wish to surrender my broadband connection with immediate effect. My billing a/c No. is 111 165 890. Thanks for providing excellent services.

Regards,

Hi,

I had mailed you earlier today regarding the internet connection. I'd like to thank you for the swift and efficient response from your side. The technician has arrived to set up the connection. The true test of a good service is when there is a glitch. I think it’s safe to say the Tikona Wi-bro has handled this beautifully. I really appreciate it. Also, I’d like to apologise sincerely for being rude in the previous mails, and I hope no offence was taken.
Keep up the good work! I hope to have a long relationship with Tikona Wi-Bro.

Cheers.

Regards,

Hello Swetha,

Thanks for the email of enquiry. So far the internet is working absolutely fine, although I could not use the internet much, but I am hopeful that the problem is fixed. Thank you for the interest taken to resolve the issue. As you mentioned in the appended email, can you please let me know the status about providing the net connection for my laptop?

Appreciate your help regarding these matters.

Regards,