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Tikona Infinet Private Limited (TIPL) is an Indian Internet Service Provider in Raipur that delivers various broadband plans along with high speed internet connection. Tikona is happily serving over 2,75,000 customers across India. This was achieved by providing the subscribers with the best broadband plans and customer care service.Company founded in 1908 by telecomm industry veteran Prakash Bajpai. We rank among the top 3 Internet Providers in India and have a presence in 25 major cities in india. 

We have successfully installed 40000 wireless access points throughout India making us the World’s largest Wireless internet service providers. 

Prompt installation services, smooth and fast internet packages for everyone and great technical support is what separates Tikona Infinet Private Limited (TIPL) from others. 

Browse through our plans and select the one that best suits your need.

Address: Tikona Infinet Private Limited (TIPL). OfficeNo 232, near Paradise Hotel, Shree Nagar, Khamtarai, Raipur

Checkout the Tikona internet plans for nearby cities :-

book now
C
4 Mbps
" 1250
per month
Post 80 GB,
Unlimited Usage
@512 Kbps
OUR RECOMMENDATION

Plan Name: ADBBM4M1250

Speed till FUP limit: 4 Mbps

FUP Limit: 80 GB

FUP Limit: UL

Post FUP Download Speed: 512 Kbps

Installation charges: Rs. 500

Subscription Amount: Rs.3420

Contention Ratio: 1:20

Simultaneous login allowed: 2

Device registrations allowed: 8

Upload speed will be 25% of download speed or 512 kbps whichever is lower

(Subscription amount is rounded off and includes 2 Months Plan Recurring charges, installation charges and service tax as applicable)

Please refer Product terms and condition section for more details

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Reviews V

I am very happy with Tikona broadband. I was very much fed up with my previous service provider. Everytime it kept dropping. The speeds were also not good. But then read some good Tikona broadband reviews online and decided to switch to Tikona. Best decision ever. No more downtime and I can do my work peacefully. Kudos Tikona!1115775964

by Omkar Sonawane- UID:1115775964

I have used Tikona Broadband's 4 Mbps plan for 5 months and before that had used 2 Mbps plan for 3 months and I must say the service is very good. The people with whom I had talked for the change of plan were very helpful. They explained it very precisely and kindly. Wanted to share this Tikona review here once for their efforts!

by Anant Kumar UID:1112923253

Hello all, I want to share with you my experience with tikona. Because of the monsoon season, my internet connection was interrupted occasionally. In order to get this resolved, I'd called Tikona's customer care and they sent their professionals that day itself, even in the heavy rains. I'm pleased that Tikona care about their customers.

by Manoj Kumar JHA UID: 1111619652

I needed to call the customer care about an issue that I was facing a while back. My router was not functioning properly and hence, I wanted to resolve this as soon as possible. When I called the customer care services, they took my problem quite seriously and sent over the engineers to resolve the matter at once. Sincerely appreciate Tikona's efforts to help their customers!

by Rajesh Dubey UID:1112340861

Today I would like to share my recent experience with Tikona Broadband. I wanted to change my plan with a better one. I wanted to upgrade that and so I called the customer care to get this sorted. It was done in an instant and my plan was upgraded. I can now enjoy an awesome browsing speed and would like to thank Tikona for their promptness.

by Rajan N Agheda UID:1110390443

Tikona's services are quite good and very prompt service by tikona broadband. I have not faced any issues with the conenction so far and would recommend everyone to give this ISP a chance, if you are in need of a broadband connection. Go for it!

by Shoib Ali Ahmad UID:1107419537

This is my personal Tikona review which I would like to talk about. I have been using this broadband connection for quite some time. I have not faced any issues and would like to acknowledge it and I really appreciate their quality of services. There is never any slow time in the connection. I love that!

by Chandra Khantha Rao UID:1116154709

Hello, I would like to share with you my Tikona review. I wanted to change my Tikona broadband plan connection. I wanted to upgrade that and this was done in an instant from their end. I can now enjoy superior browsing speed and would like to thank Tikona for their promptness in getting my issue sorted so fast.

by Kausar Lashkar- UID: 1121200825

I would like to tell everyone my review about Tikona Broadband. I have been using Tikona for 8 months and the speeds have been amazing even during the rains. It is good that they have taken so much care that there is no downtime in speeds ever. Thank you folks.

by Yashbhir Singh- UID:1121012656

Hi everyone, I would like to express my review regarding tikona broadband. As I wanted to know more about the 2 mbps broadband plan, I called up their customer care centre. I liked the approach with which he resolved my queries very much. Hope Tikona continues to provide such amazing service in future as well.

by Rahul Chatterji- UID: 1105778793

This is my personal Tikona review which I would like to talk about. I have been using this broadband connection for quite some time. I have not faced any issues whatsoever and would like to acknowledge that fact and I sincerely appreciate their quality services. Even when I call their customer care, the response has always been swift and helpful. Really helpful and satisfactory experience!

by Mr. SANJEEV N Sure- 1106295202

Today I would like to talk about my experience with Tikona broadband. Recently, because of the monsoon no doubt, my internet connection was getting interrupted time and again. I wanted to resolve this as soon as possible which is why I called up their customer care service. They took my problem seriously and tried fixing it on their end as well. Now, the interruptions have reduced quite a lot and I'm able to get on with my work. Really appreciate Tikona's willingness to help their customers and would say I'll have a good Tikona review because of this.

by Mr. VISHNU SAWANT- 1121281044

Hello friends, let me tell you about my review of Tikona broadband. I'd called up their customer care because I wanted to know more about the 4 mbps plan. I'd heard positive reviews about Tikona from my friends. Hence I wanted to subscribe to that plan. When I called, the support staff member was very nice and soft spoken and provided me all the information I needed. The entire process was simplified and now I can have it installed at the earliest. Really impressive Tikona!

by Mr. HIMANSHU BENGANI - 1120593974

Hello, I would like to share with you my recent experience with Tikona. I wanted to change my Tikona broadband plan connection. I wanted to upgrade that and so I called the customer care to get this sorted. It was done in an instant from their end and my broadband plan was upgraded. I can now enjoy superior browsing speed and would like to thank Tikona for their promptness.

by Mr. INDRAJEET KUMAR- 1108289015

Hello guys, I want to tell you about my experience with tikona digital networks. Let me start from the first, I ordered a 2 mbps plan from tikona. They sent two of their staff within 3 days only and they installed the necessary routers. They explained how the wireless internet connection would work and how much speed I would get. Now it’s almost more than 2 months, I can for sure say the speed does not change. The good thing is that I can get tikona after I shift to another city which is useful for me. I would definitely suggest tikona to enjoy good internet connection.

by Vignesh Shah

I am here to give you a true review of tikona. I have been using tikona’s service for over a year now. I had chosen the 4 mbps speed because I download a lot of files and I need good speed. The internet speed has been constant and without any issues. Even though it is a wireless connection, there has been no drop in download speeds. And the best part is you get this plan at a very affordable price. No other ISP will give you that. If you are looking for good download speed and reliable internet connection then I would recommend to opt for Tikona Digital Networks.

by Krishna Jain

Hello, I would like to tell you about my positive tikona customer service review. Called the tikona support to change my tikona internet plan. The person resolved my problem within 10 minutes of calling, which was pretty amazing. I am happy with tikona broadband.

by PRATIK NAGAR - 1113863658

I had to call tikona's customer care to notify them about the problems I was facing with the router placed at my home. The technicians were sent over that very day to replace the router and I was able to use the internet again. Very happy with the promptness of the customer care offered by tikona broadband.

by ASHISH KUMAR -1115818651

I am a long time user of tikona broadband and I want to tell you that this broadband will always have a good review from my side because tikona works well for me. I wanted to know if it was possible to pay my internet bill online. The staff member guided me through the entire process and was very patient with me. Good to see that tikona broadband values loyal customers.

by SHEFALI GOEL - 1114943235

I had called tikona support staff for information regarding their 10 mbps plan after seeing an ad online. I have never had such a good experience with a brand's customer care. Everything was explained to me clearly. I'm happy with their services and only have a positive review regarding tikona.

by SANJAY RAI - 1121157696

I moved to a new place recently and I did not want to change my internet service provider. So I called tikona customer care to know if it was possible to shift my connection to the new place. They were kind enough to provide me with all the necessary details and solved my problem. I'm very happy with tikona and the customer service.

by Rajeev Bayan- 1109852674

Hello, I wanted to share with everyone my review about tikona's services. I wanted to change my connection to a new location and had called the customer care to get this sorted. The staff member guided me thoughout the entire process and was very patient. This is why I chose tikona broadband, for their excellent services.

by HARINDRA NATH -1112711502

I wanted to know more about the 4 mbps plan offered by tikona broadband. I'd heard good reviews about tikona from my friends. So I called up the service centre and got all the information I needed. The entire process was simplified and now I'll have it installed right away.

by ATIN BANERJEE -1112712072

Hi friends, wanted to tell you about my recent experience with tikona broadband. Had to notify the tikona authorities to get my internet connection sorted. The technicians were able to identify and resolve the problem within 24 hours, as they'd promised. Very satisfied with their services.

by PRAKASH BABU -1120239724

I had called tikona support staff for information regarding their 10 mbps plan after seeing an ad online. I have never had such a good experience with a brand's customer care. Everything was explained to me clearly. I'm happy with their services and only have positive reviews regarding tikona.

by BHUMI -1120933950

Hi everyone, today I want to tell you how my phone conversation with one of Tikona's staff member was, as part of my Tikona broadband review. The reason I called was to enquire about a billing issue that was facing while paying it online. It was really nice speaking to the particular staff member who was quite professional in his approach. I am very pleased with the services and the helpful nature of the customer care. Please continue your good work!

by Mr. SUNIL YADAV- 1113028542

Hello guys, today I want to share my experience with you regarding tikona broadband. I live in pune area and I don’t want to spend too much on internet. My cousin suggested me about tikona and their affordable broadband plans. I was very happy to hear this as it satisfied my needs. I have been using the 4 mbps plan and I am able to surf on my laptop very fast. The customer care was also very friendly when I called him about a small problem I had. I have to say their services are impressive and you should consider Tikona if you want low cost high speed internet.

by Ramakanth Gupta

Hi friends, I use Tikona internet in my office in Mumbai for last 4 months. I am using the leased line connection they provide. First of all, the wired connection problems have been solved. I get nonstop internet guarantee for my office. Speed is good so office work is done quickly. I am happy with tikona services and I recommend to you to get their connection.

by Kajal Kumar

Dear All,

I am a registered member of the tikona wireless broadband connection from Bangalore. I use tikona office Wi-Fi service in my office and I can use that net from anywhere in the building. It gives me good speed on my laptop and I have not faced any issue till now. My suggestion would be to get tikona for your work. It has good plans and good service overall.

by Bharat Shetty

Hi All,

Let me tell you about tikona internet connection. I chose tikona wibro because I wanted high speed internet as cheap as possible. And I get a very nice 2 mbps download speed. I can browse sites much faster now and I have no connection problems with their service till now. And also I have to say even during rains, I did not face much problem. This is very good because you always get internet connection problems in rains. Tikona’s wireless internet is the most reliable and I would recommend it to all.

by Naved Khan

Hi everybody, I am using tikona wireless internet in my house for past 9 months. At first I didn’t want this but I had to choose this ISP because my options were very less. But now, I feel very happy that I selected this provider. Initially, I had a few connectivity issues. But that was solved instantly when I called their customer care. My problems were solved within 5 hours and they also called back to confirm. I was very much satisfied with their customer care and I would recommend that you choose tikona as your ISP.

by Nikita Pillai

Today I would like to talk about my experience with Tikona broadband. Recently, because of the monsoon no doubt, my internet connection was getting interrupted time and again. I wanted to resolve this as soon as possible which is why I called up their customer care service. They took my problem seriously and tried fixing it on their end as well. Now, the interruptions have reduced quite a lot and I'm able to get on with my work. Really appreciate Tikona's willingness to help their customers and would say I'll have a good Tikona review because of this.

by Mr. VISHNU SAWANT - 1121281044

It was surprising to see the rates of their broadband plans. Very competitive and fast internet speeds. I wanted a 2 mbps plan for 6 months and I placed an order. When I found that I could pay online, I was happy because it is very convenient for me. The payment method was also very secure and they responded within 2 days to install the routers. The speed is very fast and so far no issues for me. I would say you should try out tikona broadband services once.

by Sangeeta Menon
FAQ

What is the delivery time for Tikona Secured Wireless Broadband service?

If your building is ready for service with Tikona Secured Wireless Broadband, post receiving service demo from the authorised Company Installation representative, the service can be delivered within 3 days from the date of realisation of subscription amount. In case of cheque payment, service activation shall take 6-10 working days from the date of cheque submission.

If your building is not ready for service with Tikona Secured Wireless Broadband, then we shall work with your building authorities to enable your building/premise with our service at the earliest. Click here to fill the form.

What setup do I need at my residence or office in order to subscribe to Tikona Secured Wireless Broadband service?

Device configuration requirements:

  • PCs / Laptops must have minimum Intel P IV 2 GHz or higher processor and 1 GB RAM - Minimum 2 GB free hard disk space at the time of installation - Operating System: Win Vista, Win 7- Ethernet LAN Card / Port (10 / 100BaseT) with TCP / IP support.
  • Browser Options: IE, Mozilla Firefox, Opera or Google Chrome. Kindly ensure that your browser is updated to the latest version available.
  • Subscribers can use the service on Wi-Fi enabled devices such as smart phones, tablets, touch pads notebook, etc. These devices must support 802.1X, WPA2 Enterprise security features

Can I access Tikona Secured Wireless Broadband service while travelling or outside my home?

Tikona Secured Wireless Broadband is an indoor service and cannot be used while travelling. However, if your society/building has enrolled for Tikona Secured Wireless Broadband campus programme then you may receive coverage in common areas of your society such as lawns, club houses and swimming pools.

Do I need to make any payment at the time of booking the order?

No payment has to be made at the time of booking of the order.

When and how should I pay the subscription amount?

You are required to pay the "Subscription Amount" as mentioned in the plan details on installation post successful service demo at your installation location to the authorised Tikona installation representative only.

Subscription amount payment can be made in 3 convenient ways

  • Online payment: Net-banking or Credit/Debit Card
  • Cash Payment: Against valid e-voucher or physical voucher
  • Cheque/Demand Draft

The subscription amount payment should be made along with the duly filled Subscriber Registration Form (SRF)

What is the process of Service Delivery?

Service delivery of Tikona Secured Wireless Broadband is as follows

  1. Authorised Tikona Sales representative will explain and finalise tariff plan based on your need, and post which he will register the order (NO PAYMENT to made at this stage)
  2. Post placing the order you will receive a call from Tikona for verifying personal details: name, address, registered mobile number, email ID and tariff plan.
  3. The authorised Tikona representative will visit subscriber's premises by appointment to provide a service demo. You are required to pay "Subscription Amount" as mentioned in the plan details to the authorized Tikona installation representative post successful service demo at the installation location.
  4. Service installation will be done within 3 days from the date of realisation of subscription amount. In case of cheque payment, service installation shall take 6-10 working days from cheque submission date.
  5. Post successful installation, Tikona representative will provide the Subscriber Registration Form (SRF), which needs to be filled with complete and correct information. The following documents need to be submitted along with the SRF.

I. Valid Proof of Identity (self-attested A4 size photocopy)

II. Valid Proof of Address (self-attested A4 size photocopy)

III. One Passport size color photograph

IV. Original documents should be produced for validation

If you are a foreign national, following documents are required:

I. Copy of Visa Letter

II. Copy of Passport

III. Two local references: Name, Address, Mobile Number & email ID.

You will receive the User ID on your registered e-mail & mobile number.
After completion of installation, Tikona representative will assist you in generating your Tikona broadband password through the service login page. Do not share your username and password with anyone, including Tikona representatives

What should I do when I face issue with my password?

You can change your password online through Tikona Login page and Self Care portal  or contact Tikona Care on 1860-3000-3434, the executive will assist you to set up your new password.

Are there any additional cost, that I am expected to pay besides installation charges?

A CAT 5 cable shall be provided at no extra cost, however, cable-laying through casing and capping will be charged at Rs.15 per foot. The same is payable directly to the authorised Tikona Installation executive.

Where is the CPE installed?

The CPE is outdoor equipment which will be installed outside your premises. It is usually installed on terrace or in balcony from where the connectivity to the Access Point is good to provide reliable service.

What speed is offered by Tikona Secured Wireless Broadband for its service?

We offer speeds starting from 1 Mbps upto 10 Mbps under various plan. Click here to know more about various plans on offer.

How do I decide which plan from Tikona Secured Wireless Broadband service is ideally suited for me?

To help you decide suitable plans based on your usage patterns please visit our plan selector.

What are the different types of plans offered by Tikona Secured Wireless Broadband?

Tikona Secured Wireless Broadband service offers array of plans under two broad categories - Zabbardus 10 Mbps Plans and Smart 4 Mbps Plans. Tikona offers industry leading GBs any given price point, plans starting from 5 GBs for light or intermittent users right up to 250 GBs for heavy data usage consumers. Tikona Broadband is one of the most affordable broadband providers in India, 4 Mbps plans starting from Rs. 400 per month and 10 Mbps plans starting from Rs. 500 per month.

What are the benefits of Bill Free plans?

Bill free plans have long validity and high usage with various speed options. The bundled usage can be utilised as per your convenience. After consumption of bundled usage, you can recharge the account.

How do I recharge my Tikona Bill Free account?

You can recharge your Tikona Bill Free account through the recharge / top up link available on the login page OR through Selfcare. Your Tikona Bill Free account can be recharged by using any of the following vouchers Rs.2099: Usage 50 GB, Validity 365 days Rs.1099: Usage 18 GB, Validity 180 days Rs.599: Usage 8 GB, Validity 90 days Voucher rates revised w.e.f from February 25, 2015 Click here to find outlets nearest to your location which offers you recharge facility. Top up your plan with any amount > Rs.10. Top up usage is chargeable at 9p/MB (Exclusive of service tax)

When can I start using my internet service?

You can start using the service post installation and realization of subscription amount.

What are the devices I can use to access Tikona Secured Wireless Broadband service?

You can access Tikona Secured Wireless Broadband service from PC/Laptop/Smart Devices like tablets and smart phones. Minimum System Requirement details are as below:

Device configuration requirements:

  • PCs / Laptops must have minimum Intel P IV 2 GHz or higher processor and 1 GB RAM - Minimum 2 GB free hard disk space at the time of installation - Operating System: Win Vista,Win 7- Ethernet LAN Card / Port (10 / 100BaseT) with TCP / IP support.
  • Browser Options: IE, Mozilla Firefox, Opera or Google Chrome. Kindly ensure that your browser is updated to the latest version available.
  • Subscribers can use the service on Wi-Fi enabled devices such as smart phones, tablets, touch pads notebook, etc. These devices must support 802.1X, WPA2 Enterprise security features

How do I access my Tikona Secured Wireless Broadband service?

  • For Windows Users

Launch Browser > Enter User ID & Password
Launch Dialer > Select Profile > (Ethernet, All Home) > Enter User ID & Password > Launch Browser

  • For MAC Users

Launch Browser > Enter User ID & Password

Will my Tikona Broadband Service bill be very high, if I am connected for a long time?

You will be charged only on the basis of upload/download of data and not for the time for which you are connected to the internet. However, we recommend you to log out when you do not want to use internet as activities such as streaming, flash, auto updates, virus on your PC etc. can result in unintended data usage. 

Do you provide any online portal to manage my account?

Yes, you can manage your account online through Tikona Self Care portal. Alternatively, the portal can be accessed through our website (Visit www.tikona.in >> Click on My Account >> Enter User ID and Password)

What are the things I can do from my Online Self Care portal?

Tikona Secured Wireless Online Self Care portal provides facilities, such as:

  • Subscriber Profile

—   Personal Information: Provides the user subscription details such as User ID, address etc
—   Service Information: Enables you to view plan details along with any Value Added Service subscribed 
—   Change Password: Enables you to change password

  • My Tools

—   Session History: Check your session history anytime 
—   MAC Addresses: Gives information about the MAC IDs registered against your user account & accordingly remove it

  • Billing and Payments

—   Invoice Summary: Shows historical invoice summary. You can also see the last six bills details
—   Payment List: Shows historical payment details
—   Make Payment: Option to make an online payment though Credit Card/Net banking

  • Ask for Help
    —   Product information: Download dialer, latest product tariffs, FAQs and T&Cs

  • Service Request

—   View request: Track the status of request/complaints registered with Tikona Care

How do I know what is the actual speed of my Tikona Secured Wireless Broadband service?

You can check the speed of your Tikona Secured Wireless Broadband service by logging through the speed test icon provided on the dialer or Go to http://speedtest.tikona.in. Both facilities are available for windows user only. MAC users can test speed by using the speedtest link.

Note: The speed displayed is up to Tikona ISP node.

Can I shift my connection from one location to another location within or across the city?

Service can be provided if our network is available in your new location. Shifting charges will be applicable as per Company policy. You will need to provide your new address proof for installation & billing purpose.

How can I change my billing address?

In the event of address change or address provided with us is incorrect, you can update your address by contacting Tikona Care at 1860 3000 3434 and submitting a proof of new address.

Can I change my tariff plan?

You can change your tariff plan as per the migration rules set by the Company. For changing the plan please contact Tikona Care on 1860 3000 3434 or write an email to customercare@tikona.in

Will I get a signal everywhere in my home for wireless connectivity?

Yes, you can receive our signal throughout your home.

  • One hot spot instance can support an area of approximately 1000 sq.ft. Please note for large homes, additional hotspots will be required.
  • Connects multiple PC/Desktops wirelessly
  • Simultaneous log-ins only for single location as per your subscribed plan

What are the change request I can make through mobile?

Tikona Secured Wireless Broadband has introduced a mobile based short-code SMS functionality through which you can change mobile number, e-mail id and check and pay bill. You need to send a SMS to 5676708 from your registered mobile number in the format mentioned below.

No.ParticularsSMS FormatExample
1Change of registered mobile numberRSTMOBILE<space><User ID><space><New Mobile Number>RSTMOBILE 1100110011 9988998899
2Change of registered E-mail idRSTEMAIL<space><User ID><space><New E-mail ID>RSTEMAIL 1100110011 mehul.mehta@tkzmail.com
3To know outstanding billBILLINFO<space><User ID>BILLINFO 1100220033

 

Please Note: SMS will be charged by your mobile operator as per pre-determined charges. 

My mobile number is registered in Do not Call Registry (DNC), will I get alerts from Tikona?

If your mobile number is registered in DNC you will only receive the transactional alerts, like Bill related and password related. You may not receive the plan related alerts. It is advisable to subscribe for Tikona SMS service to get all information about your plan and account.

You can subscribe for Tikona alerts on your registered mobile number by sending START TIKONA at 9004775558. You can unsubscribe Tikona alerts by sending STOP TIKONA at 9004775558.

What speeds are offered by Tikona Secured Wireless Broadband for offices?

Tikona Secured Wireless Broadband offers plans with speeds from 1 Mbps - 4 Mbps for your offices.

Is Tikona Secured Wireless Broadband a mobile Broadband connection?

No, Tikona Secured Wireless Broadband uses Wireless technology on last mile to reach your building to provide Broadband. We will install a CPE on your rooftop / balcony and your office will be connected with CAT5 cable.

What plan is ideally suited for me?

Tikona Secured Wireless Broadband offers Unlimited Usage plans.

If you want flat fee billing every month, we recommend you to opt for Unlimited Usage Plans. These plans are speed multiplier plans, available with combination of quarterly & Half yearly billing cycle options. In these plans you can enjoy up to 4 times the speeds during day or office hours (8.00AM to 8.00 PM). During night or the non-office hours you get flat 512Kbps speed for all plans. These plans are apt for your business requirements and applications. 

For more details on SOHO plans, click here.  

What is the difference in surfing experience between Home plans and Office plans?

Office plans have better contention ratio than home plans and hence surfing experience is better than home plans.

Unlimited Office plans have a contention ratio of 1:8 while unlimited home plans have a contention ratio of 1:20

What is the delivery time for Tikona Secured Wireless Broadband service?

 

If your building is ready for service with Tikona Secured Wireless Broadband, post receiving service demo from the authorised Company Installation representative, the service can be delivered within 3 days from the date of realisation of subscription amount. In case of cheque payment, service activation shall take 6-10 working days from the date of cheque submission.

If your building is not ready for service with Tikona Secured Wireless Broadband, then we shall work with your building authorities to enable your building/premise with our service at the earliest. Click here to fill the form.

What are the documents I need to submit along with the Subscriber Registration Form?

 

If you are taking the connection in your company's name, you need to submit Proof of Address and Proof of Identity documents for your company.

Valid documents for Proof of Address are: 

I. Telephone bill (recent 2 months)

II. Electricity Bill (recent 2 months)

III. Lease agreement

IV. Bank statement (recent 3 months)

Valid documents for Proof of identity are: 

I. PAN allotment certificate

II. Certificate of incorporation

III. Shop and establishment Act registration certificate

IV. Tax account No certificate

V. Sales and Service tax registration certificate.

Also you need to submit proof of identity of the contact person in your company along with photograph.

Valid documents for Proof of identity are:

I. PAN card

II. Passport

III. Arms license

IV. Photo credit card

V. Photo id (issued by central/state govt., PSU, Govt. college/university) 

If the contact person is foreign national, following documents are required:

I. Copy of Visa Letter

II. Copy of Passport

III. Two local references: Name, Address, Mobile Number & email ID.

If I shift my office location, how do I know whether the Tikona Secured Wireless Broadband service will be available at the new location and what are the charges I need to pay if the service is available at the new location?

 

If you are shifting your office, you can call up Tikona Secured Wireless Broadband help desk at 1860 3000 3434 to find out whether the new location already has the Tikona Secured Wireless Broadband service. If service is available at new location, our helpdesk will take down the request for a shift in location. The one-time charge for shifting is Rs. 250.

I have 5 PCs in office which need Internet access. How do I use the service?

Tikona Secured Wireless Broadband plans are available with multiple combinations of number and concurrent users and speed. You may select a plan as per your requirement. Tikona Secured Wireless Broadband recommends that you use user name & password for accessing the Internet. Tikona Secured Wireless Broadband will deliver service in the same way as done in homes.
You may select a plan with 5 or 6 simultaneous login.  Kindly refer plan details for number of concurrent session for a specific plan.

I have a LAN in my office. PCs are connected to each other via a LAN switch. How do I use the service?

In this case, Tikona Secured Wireless Broadband CPE will act as a Router and allow PCs in office to connect to the Internet. 
Laptops can directly connect wirelessly to Tikona Secured Wireless Broadband CPE and Desktops can connect through Ethernet via LAN switch.

I have a LAN and use a Proxy in my office. How do I use the Internet?

In this case, Tikona Secured Wireless Broadband will terminate the connection on to your office proxy.

Once you login via the proxy, all PCs behind the proxy in your office will be able to surf the Internet.

What should I do when I face issue with Broadband?

You can reach Tikona Care team through various ways,

a. Customer Care Number : 1860 3000 3434   

b. Email: - customercare@tikona.in