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Tikona Infinet Private Limited (TIPL) is an Indian Internet Service Provider in Coimbatore that delivers various broadband plans along with high speed internet connection. Tikona is happily serving over 2,75,000 customers across India. This was achieved by providing the subscribers with the best broadband plans and customer care service.Company founded in 2008 by telecomm industry veteran Prakash Bajpai. We rank among the top 3 Internet Providers in India and have a presence in 25 major cities in india .
We have successfully installed 40000 wireless access points throughout India making us the World’s largest Wireless internet service providers.
Prompt installation services, smooth and fast internet packages for everyone and great technical support is what separates Tikona Infinet Private Limited (TIPL) from others.
Browse through our plans and select the one that best suits your need.
Address: No : Tikona Infinet Private Limited (TIPL). 44/45,Senguptha Street, Ram Nager Coimbatore,Ranashari Cloth Store,Coimbatore,641009
Checkout the Tikona internet plans for nearby cities :-
" 1250
Plan Name: ADBBM4M1250
Speed till FUP limit: 4 Mbps
FUP Limit: 80 GB
FUP Limit: UL
Post FUP Download Speed: 512 Kbps
Installation charges: Rs. 500
Subscription Amount: Rs.3420
Contention Ratio: 1:20
Simultaneous login allowed: 2
Device registrations allowed: 8
Upload speed will be 25% of download speed or 512 kbps whichever is lower
(Subscription amount is rounded off and includes 2 Months Plan Recurring charges, installation charges and service tax as applicable)
Please refer Product terms and condition section for more details
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Where is the CPE installed?
The CPE is outdoor equipment which will be installed outside your premises. It is usually installed on terrace or in balcony from where the connectivity to the Access Point is good to provide reliable service.
Are there any additional cost, that I am expected to pay besides installation charges?
A CAT 5 cable shall be provided at no extra cost, however, cable-laying through casing and capping will be charged at Rs.15 per foot. The same is payable directly to the authorised Tikona Installation executive.
What should I do when I face issue with my password?
You can change your password online through Tikona Login page and Self Care portal or contact Tikona Care on 1860-3000-3434, the executive will assist you to set up your new password.
What is the process of Service Delivery?
Service delivery of Tikona Secured Wireless Broadband is as follows
- Authorised Tikona Sales representative will explain and finalise tariff plan based on your need, and post which he will register the order (NO PAYMENT to made at this stage)
- Post placing the order you will receive a call from Tikona for verifying personal details: name, address, registered mobile number, email ID and tariff plan.
- The authorised Tikona representative will visit subscriber's premises by appointment to provide a service demo. You are required to pay "Subscription Amount" as mentioned in the plan details to the authorized Tikona installation representative post successful service demo at the installation location.
- Service installation will be done within 3 days from the date of realisation of subscription amount. In case of cheque payment, service installation shall take 6-10 working days from cheque submission date.
- Post successful installation, Tikona representative will provide the Subscriber Registration Form (SRF), which needs to be filled with complete and correct information. The following documents need to be submitted along with the SRF.
I. Valid Proof of Identity (self-attested A4 size photocopy)
II. Valid Proof of Address (self-attested A4 size photocopy)
III. One Passport size color photograph
IV. Original documents should be produced for validation
If you are a foreign national, following documents are required:
I. Copy of Visa Letter
II. Copy of Passport
III. Two local references: Name, Address, Mobile Number & email ID.
You will receive the User ID on your registered e-mail & mobile number.
After completion of installation, Tikona representative will assist you in generating your Tikona broadband password through the service login page. Do not share your username and password with anyone, including Tikona representatives
When and how should I pay the subscription amount?
You are required to pay the "Subscription Amount" as mentioned in the plan details on installation post successful service demo at your installation location to the authorised Tikona installation representative only.
Subscription amount payment can be made in 3 convenient ways
- Online payment: Net-banking or Credit/Debit Card
- Cash Payment: Against valid e-voucher or physical voucher
- Cheque/Demand Draft
The subscription amount payment should be made along with the duly filled Subscriber Registration Form (SRF)
Do I need to make any payment at the time of booking the order?
No payment has to be made at the time of booking of the order.
Can I access Tikona Secured Wireless Broadband service while travelling or outside my home?
Tikona Secured Wireless Broadband is an indoor service and cannot be used while travelling. However, if your society/building has enrolled for Tikona Secured Wireless Broadband campus programme then you may receive coverage in common areas of your society such as lawns, club houses and swimming pools.
What setup do I need at my residence or office in order to subscribe to Tikona Secured Wireless Broadband service?
Device configuration requirements:
- PCs / Laptops must have minimum Intel P IV 2 GHz or higher processor and 1 GB RAM - Minimum 2 GB free hard disk space at the time of installation - Operating System: Win Vista, Win 7- Ethernet LAN Card / Port (10 / 100BaseT) with TCP / IP support.
- Browser Options: IE, Mozilla Firefox, Opera or Google Chrome. Kindly ensure that your browser is updated to the latest version available.
- Subscribers can use the service on Wi-Fi enabled devices such as smart phones, tablets, touch pads notebook, etc. These devices must support 802.1X, WPA2 Enterprise security features
What is the delivery time for Tikona Secured Wireless Broadband service?
If your building is ready for service with Tikona Secured Wireless Broadband, post receiving service demo from the authorised Company Installation representative, the service can be delivered within 3 days from the date of realisation of subscription amount. In case of cheque payment, service activation shall take 6-10 working days from the date of cheque submission.
If your building is not ready for service with Tikona Secured Wireless Broadband, then we shall work with your building authorities to enable your building/premise with our service at the earliest. Click here to fill the form.
How do I recharge my Tikona Bill Free account?
You can recharge your Tikona Bill Free account through the recharge / top up link available on the login page OR through Selfcare. Your Tikona Bill Free account can be recharged by using any of the following vouchers Rs.2099: Usage 50 GB, Validity 365 days Rs.1099: Usage 18 GB, Validity 180 days Rs.599: Usage 8 GB, Validity 90 days Voucher rates revised w.e.f from February 25, 2015 Click here to find outlets nearest to your location which offers you recharge facility. Top up your plan with any amount > Rs.10. Top up usage is chargeable at 9p/MB (Exclusive of service tax)
What are the benefits of Bill Free plans?
Bill free plans have long validity and high usage with various speed options. The bundled usage can be utilised as per your convenience. After consumption of bundled usage, you can recharge the account.
What are the different types of plans offered by Tikona Secured Wireless Broadband?
Tikona Secured Wireless Broadband service offers array of plans under two broad categories - Zabbardus 10 Mbps Plans and Smart 4 Mbps Plans. Tikona offers industry leading GBs any given price point, plans starting from 5 GBs for light or intermittent users right up to 250 GBs for heavy data usage consumers. Tikona Broadband is one of the most affordable broadband providers in India, 4 Mbps plans starting from Rs. 400 per month and 10 Mbps plans starting from Rs. 500 per month.
How do I decide which plan from Tikona Secured Wireless Broadband service is ideally suited for me?
To help you decide suitable plans based on your usage patterns please visit our plan selector.
What speed is offered by Tikona Secured Wireless Broadband for its service?
We offer speeds starting from 1 Mbps upto 10 Mbps under various plan. Click here to know more about various plans on offer.
My mobile number is registered in Do not Call Registry (DNC), will I get alerts from Tikona?
If your mobile number is registered in DNC you will only receive the transactional alerts, like Bill related and password related. You may not receive the plan related alerts. It is advisable to subscribe for Tikona SMS service to get all information about your plan and account.
You can subscribe for Tikona alerts on your registered mobile number by sending START TIKONA at 9004775558. You can unsubscribe Tikona alerts by sending STOP TIKONA at 9004775558.
What are the change request I can make through mobile?
Tikona Secured Wireless Broadband has introduced a mobile based short-code SMS functionality through which you can change mobile number, e-mail id and check and pay bill. You need to send a SMS to 5676708 from your registered mobile number in the format mentioned below.
No. | Particulars | SMS Format | Example |
1 | Change of registered mobile number | RSTMOBILE<space><User ID><space><New Mobile Number> | RSTMOBILE 1100110011 9988998899 |
2 | Change of registered E-mail id | RSTEMAIL<space><User ID><space><New E-mail ID> | RSTEMAIL 1100110011 mehul.mehta@tkzmail.com |
3 | To know outstanding bill | BILLINFO<space><User ID> | BILLINFO 1100220033 |
Please Note: SMS will be charged by your mobile operator as per pre-determined charges.
Will I get a signal everywhere in my home for wireless connectivity?
Yes, you can receive our signal throughout your home.
- One hot spot instance can support an area of approximately 1000 sq.ft. Please note for large homes, additional hotspots will be required.
- Connects multiple PC/Desktops wirelessly
- Simultaneous log-ins only for single location as per your subscribed plan
Can I change my tariff plan?
You can change your tariff plan as per the migration rules set by the Company. For changing the plan please contact Tikona Care on 1860 3000 3434 or write an email to customercare@tikona.in
How can I change my billing address?
In the event of address change or address provided with us is incorrect, you can update your address by contacting Tikona Care at 1860 3000 3434 and submitting a proof of new address.
Can I shift my connection from one location to another location within or across the city?
Service can be provided if our network is available in your new location. Shifting charges will be applicable as per Company policy. You will need to provide your new address proof for installation & billing purpose.
How do I know what is the actual speed of my Tikona Secured Wireless Broadband service?
You can check the speed of your Tikona Secured Wireless Broadband service by logging through the speed test icon provided on the dialer or Go to http://speedtest.tikona.in. Both facilities are available for windows user only. MAC users can test speed by using the speedtest link.
Note: The speed displayed is up to Tikona ISP node.
What are the things I can do from my Online Self Care portal?
Tikona Secured Wireless Online Self Care portal provides facilities, such as:
-
Subscriber Profile
— Personal Information: Provides the user subscription details such as User ID, address etc
— Service Information: Enables you to view plan details along with any Value Added Service subscribed
— Change Password: Enables you to change password
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My Tools
— Session History: Check your session history anytime
— MAC Addresses: Gives information about the MAC IDs registered against your user account & accordingly remove it
-
Billing and Payments
— Invoice Summary: Shows historical invoice summary. You can also see the last six bills details
— Payment List: Shows historical payment details
— Make Payment: Option to make an online payment though Credit Card/Net banking
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Ask for Help
— Product information: Download dialer, latest product tariffs, FAQs and T&Cs -
Service Request
— View request: Track the status of request/complaints registered with Tikona Care
Do you provide any online portal to manage my account?
Yes, you can manage your account online through Tikona Self Care portal. Alternatively, the portal can be accessed through our website (Visit www.tikona.in >> Click on My Account >> Enter User ID and Password)
Will my Tikona Broadband Service bill be very high, if I am connected for a long time?
You will be charged only on the basis of upload/download of data and not for the time for which you are connected to the internet. However, we recommend you to log out when you do not want to use internet as activities such as streaming, flash, auto updates, virus on your PC etc. can result in unintended data usage.
How do I access my Tikona Secured Wireless Broadband service?
- For Windows Users
Launch Browser > Enter User ID & Password
Launch Dialer > Select Profile > (Ethernet, All Home) > Enter User ID & Password > Launch Browser
- For MAC Users
Launch Browser > Enter User ID & Password
What are the devices I can use to access Tikona Secured Wireless Broadband service?
You can access Tikona Secured Wireless Broadband service from PC/Laptop/Smart Devices like tablets and smart phones. Minimum System Requirement details are as below:
Device configuration requirements:
- PCs / Laptops must have minimum Intel P IV 2 GHz or higher processor and 1 GB RAM - Minimum 2 GB free hard disk space at the time of installation - Operating System: Win Vista,Win 7- Ethernet LAN Card / Port (10 / 100BaseT) with TCP / IP support.
- Browser Options: IE, Mozilla Firefox, Opera or Google Chrome. Kindly ensure that your browser is updated to the latest version available.
- Subscribers can use the service on Wi-Fi enabled devices such as smart phones, tablets, touch pads notebook, etc. These devices must support 802.1X, WPA2 Enterprise security features
When can I start using my internet service?
You can start using the service post installation and realization of subscription amount.
If I shift my office location, how do I know whether the Tikona Secured Wireless Broadband service will be available at the new location and what are the charges I need to pay if the service is available at the new location?
If you are shifting your office, you can call up Tikona Secured Wireless Broadband help desk at 1860 3000 3434 to find out whether the new location already has the Tikona Secured Wireless Broadband service. If service is available at new location, our helpdesk will take down the request for a shift in location. The one-time charge for shifting is Rs. 250.
What are the documents I need to submit along with the Subscriber Registration Form?
If you are taking the connection in your company's name, you need to submit Proof of Address and Proof of Identity documents for your company.
Valid documents for Proof of Address are:
I. Telephone bill (recent 2 months)
II. Electricity Bill (recent 2 months)
III. Lease agreement
IV. Bank statement (recent 3 months)
Valid documents for Proof of identity are:
I. PAN allotment certificate
II. Certificate of incorporation
III. Shop and establishment Act registration certificate
IV. Tax account No certificate
V. Sales and Service tax registration certificate.
Also you need to submit proof of identity of the contact person in your company along with photograph.
Valid documents for Proof of identity are:
I. PAN card
II. Passport
III. Arms license
IV. Photo credit card
V. Photo id (issued by central/state govt., PSU, Govt. college/university)
If the contact person is foreign national, following documents are required:
I. Copy of Visa Letter
II. Copy of Passport
III. Two local references: Name, Address, Mobile Number & email ID.
What is the delivery time for Tikona Secured Wireless Broadband service?
If your building is ready for service with Tikona Secured Wireless Broadband, post receiving service demo from the authorised Company Installation representative, the service can be delivered within 3 days from the date of realisation of subscription amount. In case of cheque payment, service activation shall take 6-10 working days from the date of cheque submission.
If your building is not ready for service with Tikona Secured Wireless Broadband, then we shall work with your building authorities to enable your building/premise with our service at the earliest. Click here to fill the form.
What is the difference in surfing experience between Home plans and Office plans?
Office plans have better contention ratio than home plans and hence surfing experience is better than home plans.
Unlimited Office plans have a contention ratio of 1:8 while unlimited home plans have a contention ratio of 1:20
What plan is ideally suited for me?
Tikona Secured Wireless Broadband offers Unlimited Usage plans.
If you want flat fee billing every month, we recommend you to opt for Unlimited Usage Plans. These plans are speed multiplier plans, available with combination of quarterly & Half yearly billing cycle options. In these plans you can enjoy up to 4 times the speeds during day or office hours (8.00AM to 8.00 PM). During night or the non-office hours you get flat 512Kbps speed for all plans. These plans are apt for your business requirements and applications.
For more details on SOHO plans, click here.
Is Tikona Secured Wireless Broadband a mobile Broadband connection?
No, Tikona Secured Wireless Broadband uses Wireless technology on last mile to reach your building to provide Broadband. We will install a CPE on your rooftop / balcony and your office will be connected with CAT5 cable.
What speeds are offered by Tikona Secured Wireless Broadband for offices?
Tikona Secured Wireless Broadband offers plans with speeds from 1 Mbps - 4 Mbps for your offices.
What should I do when I face issue with Broadband?
You can reach Tikona Care team through various ways,
a. Customer Care Number : 1860 3000 3434
b. Email: - customercare@tikona.in
I have a LAN and use a Proxy in my office. How do I use the Internet?
In this case, Tikona Secured Wireless Broadband will terminate the connection on to your office proxy.
Once you login via the proxy, all PCs behind the proxy in your office will be able to surf the Internet.
I have a LAN in my office. PCs are connected to each other via a LAN switch. How do I use the service?
In this case, Tikona Secured Wireless Broadband CPE will act as a Router and allow PCs in office to connect to the Internet.
Laptops can directly connect wirelessly to Tikona Secured Wireless Broadband CPE and Desktops can connect through Ethernet via LAN switch.
I have 5 PCs in office which need Internet access. How do I use the service?
Tikona Secured Wireless Broadband plans are available with multiple combinations of number and concurrent users and speed. You may select a plan as per your requirement. Tikona Secured Wireless Broadband recommends that you use user name & password for accessing the Internet. Tikona Secured Wireless Broadband will deliver service in the same way as done in homes.
You may select a plan with 5 or 6 simultaneous login. Kindly refer plan details for number of concurrent session for a specific plan.